how to enjoy your thermomix® with confidence AND CARE
We believe that all Thermomix® models are safe to operate when used appropriately and in accordance with manufacturer’s instructions and the user manuals. With all kitchen and electrical appliances, there is inherent risk of injury. It’s important appliances are used in line with the manufacturer’s instructions and user manual.
If you have a functional fault or specific concern in relation to your TM31, we can arrange for it to be inspected at our service centre and/or one of our Customer Service Representatives can make a time with you to review the safe use and operation of your TM31 in accordance with the manufacturer's instructions and user manuals. Please contact our customer care team on 1800 004 838 during normal business hours.
Only use your Thermomix® TM31 with the green sealing ring in the lid of the mixing bowl. This short animation shows you how.
The Thermomix® makes delicious hot meals like healthy soup. It’s important you use your Thermomix® TM31 safely when preparing hot food.
Handle With Care
Watch this short animation for helpful reminders around the safe handling of the Thermomix® hardware.
Things to remember
1. Do not overfill
Never exceed the maximum fill level markings of the mixing bowl, the simmering basket or the Varoma®.
2. Take your time
Always reduce the speed step by step and wait 3 seconds (count slowly to 3) until processed food has stopped moving. Carefully open the lid.
3. Use the Measuring Cup
Only use the original measuring cup by Thermomix®. Never cover the measuring cup - otherwise, steam cannot escape.
4. Use your green sealing ring
Only use your Thermomix® TM31 with the green sealing ring in the lid of the mixing bowl. Replace the ring every two years or sooner if damaged.
5. Hot Accessories
Never hold the measuring cup down when processing hot food (above 60°C).
Do you own a SECOND-HAND TM31?
If you own a Thermomix® TM31, you’re in good company. Grace and Bianca Mazur and hundreds of thousands of other people use theirs everyday. We believe the appliance is safe to use when the manufacturers' instructions and user manuals are followed – including making sure the sealing ring on the lid is the ‘green seal’ and is replaced every two years.
If you own a second-hand TM31, please contact us to register your transfer of ownership, so that we can send you a complimentary green seal. When it comes time to replace it, you can purchase one from TheMix Shop.
With all kitchen and electrical appliances, there is inherent risk of injury. It’s important appliances are used in line with the manufacturer’s instructions and user manual.
You can download the latest user manual here to refresh your knowledge on using your Thermomix safely. Alternatively, contact your Consultant to arrange an in-home demonstration - you’re bound to learn some new tips and tricks!
Find a series of videos and safety tips here to ensure you use your Thermomix® correctly and safely to get the most out of your appliance so you can keep on preparing your favourite meals and discovering new recipes to love.
are you considering buying a new thermomix®?
The ACCC allegations about the potential safety risk in 2014 did not relate to the Thermomix® TM5 or TM6. We believe that the TM5 and TM6 is safe to use when the manufacturer’s instructions and user manuals are followed. With all kitchen and electrical appliances, there is inherent risk of injury. It’s important appliances are used in line with the manufacturer’s instructions and user manual.
You can download the latest TM5 user manual here, and the latest TM6 user manual here, to refresh your knowledge on using your Thermomix® safely. Alternatively, contact your Consultant to arrange an in-home demonstration - you’re bound to learn some new tips and tricks!
Don’t have a Consultant?
No matter when you bought your Thermomix®, we’d love for you to be supported by one of our Consultants . They are experts in everything Thermomix® and are only ever a phone call away to support you along your journey. If you don’t have a Consultant visit thermomix.com.au or call us on 1800 004 838.
If you have a concern about your TM31
As a result of recent publicity, two videos were brought to our attention which appeared to show a TM31 lid moving during operation, and a TM31 lid being removed during operation.
We immediately arranged for the TM31 appliances to be collected from the customers by courier companies and delivered to local independent experts for testing. This independent testing confirmed that there was no fault with the two appliances and that the safety features of the TM31 prevent the lids from opening while in normal use in accordance with the operating instructions.
We have liaised directly with these customers.
If you have a specific concern about a fault in relation to your TM31, please call our customer service team on 1800 004 838, during normal business hours so they can assist you.