Frequently Asked Questions

This behaviour can occur in recipes that require cooking or simmering at temperatures of 95°C/200°F and above where the TM6 measuring cup is in place.

Increased pressure could build up in the mixing bowl during cooking or simmering (or heating at temperatures of 95°C / 200°F and above), which could lead to a sudden and uncontrolled spillage of hot food, which in some cases can cause burns. To remove this risk, simply replace the TM6 measuring cup with the simmering basket when cooking at 95°C and above.

Soups, casseroles and jams must always be cooked at a temperature no higher than 100°C (212°F) when the simmering basket is placed on the mixing bowl lid. For recipes that require a higher temperature, the Varoma® dish is to be used as opposed to the simmering basket, as designated in the recipe.

Please use all Thermomix® accessories as instructed in the corresponding recipes. The splash guard is only to be used on a TM6 during the high heat function and when you have been instructed by the appliance to put the splash guard on.

The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

During the cooking process or when following certain recipes, ingredients can float to the top, become compressed and prevent steam from releasing.

Consequently, increased pressure could build up in the mixing bowl during cooking or simmering (or heating at temperatures of 95°C / 200°F and above), which can lead to a sudden and uncontrolled spillage of hot food, which in some cases can cause burns.

For cooking (simmering) at temperatures of 95°C or above (200°F), the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food splatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

Soups, casseroles and jams must always be cooked at a temperature no higher than 100°C (212°F) when the simmering basket is placed on the mixing bowl lid. For recipes that require a higher temperature, the Varoma® dish is to be used as opposed to the simmering basket, as designated in the recipe.

For cooking (simmering) at temperatures of 95°C or above (200°F), the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food splatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

Every Thermomix® is affected when the Thermomix® TM6 measuring cup is being used. When the TM6 measuring cup is inserted in any Thermomix®, it fits tightly in the lid. The fact that it is firmly lodged prevents it from falling out when the mixing bowl lid is removed. For cooking (simmering) at temperatures of 95°C or above (200°F), the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

There is no need to reduce the temperature if you are sticking to the safety instructions. For cooking (simmering) at temperatures of 95°C or above (200°F), the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food splatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

As part of the continuous development of the Thermomix®, we have already adapted the recipes available in Guided Cooking to reflect this, so that our Thermomix® customers are actively and visibly informed of its correct use. What’s more, the software for the Thermomix® TM6 has been modified so that the user is also instructed to use the simmering basket instead of the measuring cup when cooking without the use of the Guided Cooking function (manual cooking).

As part of the continuous development of the Thermomix®, we have already adapted the recipes available in Guided Cooking to reflect this, so that our Thermomix® customers are actively and visibly informed of its correct use.
This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a predecessor model should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.
If you are a Thermomix® TM5 customer and only cook with the recipe chips, the recipes on the recipe chips cannot be changed. Therefore, you will not see any changes when you cook from there as this is a closed system. 

If you are a Thermomix® TM5 customer, please check:

• which measuring cup model you are using. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a predecessor model should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.

If you are a Thermomix® TM5 customer and only cook with the recipe chips, the recipes on the recipe chips cannot be changed. Therefore, you will not see any changes when you cook from there as this is a closed system.
If you have a Cook-Key® then you will be able to see the recipes that are on your recipe chips also on Cookidoo®. And on Cookidoo® we will provide an update on all these recipes. So you will be able to sync those updated recipes with your Thermomix® TM5.

No. For cooking (simmering) at temperatures of 95°C (200°F) or above, the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

The quality of our products and the satisfaction of our customers have always been the highest priority for Vorwerk. Our quality management and stringent safety systems are designed to ensure that we consistently meet Vorwerk's high quality standards. This applies especially to the Thermomix®.

Even if this situation arises in only a very small number of cases, we regret that it is able to occur at all. Maintaining the highest safety standards for our Thermomix® customers is a top priority at Vorwerk. Therefore, the strict policy is to react quickly and with foresight, in order to avoid possible adverse effects for our customers. 

Vorwerk have therefore decided to issue a public warning to prevent this problem from occuring.  

As part of the continuous development of the Thermomix®, we have already adapted the recipes available in Guided Cooking to reflect this, so that our Thermomix® customers are actively and visibly informed of its correct use. What’s more, the software for the Thermomix® TM6 has been modified so that the user is also instructed to use the simmering basket instead of the measuring cup when cooking without the use of the Guided Cooking function (manual cooking).

If you are a Thermomix® TM5 customer and only cook with the recipe chips, the recipes on the recipe chips cannot be changed. Therefore, you will not see any changes when you cook from there as this is a closed system. 

Certain recipes call for the simmering basket to be used in the mixing bowl. For these recipes, the measuring cup can still be used.

• The most important step is to install the latest Thermomix® software update that is being delivered to all Thermomix® TM5 and TM6. It is readily available on your device when connected to WiFi. Please download and install the new software update to receive additional safety instructions when cooking without the use of the Guided Cooking function as well (latter applies only for Thermomix® TM6). ​
• For cooking (simmering) at temperatures of 95°C (200°F)or above, the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.​

• Soups, casseroles and jams must always be cooked at a temperature no higher than 100°C (212°F). For recipes that require a higher temperature, the Varoma® is to be used, as designated in the recipe.
• Furthermore, the (known) maximum fill level for the mixing bowl (2.2L for the Thermomix® TM6 and Thermomix® TM5) must always be adhered to. 

This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a predecessor model should check whether they are using a Thermomix® TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, these new guidelines will also apply to predecessor models. ​

No, a switch from a Thermomix® TM6 measuring cup to a TM5 one is not needed at all. The issue is solved when using the simmering basket with recipes that require a temperature of 95°C (200°F) or above. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

No. The issue is solved when using the simmering basket with recipes that require a temperature of 95°C (200°F) or above.

It depends on which measuring cup is used. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a predecessor model should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models. ​

When the standard measuring cup of the TM6  is inserted in the Thermomix, it fits tightly in the lid. The fact that it is firmly lodged prevents it from falling out when the mixing bowl lid is removed. The measuring cup on the TM6 is designed so that sufficient steam from the mixing bowl can escape at the edges when cooking or simmering. But in extremely rare cases, increased pressure can build up in the mixing bowl during cooking or simmering (or heating at temperatures of 95°C / 200°F and above), which can lead to a sudden and uncontrolled spillage of hot food, which in single cases can cause burns.  ​

It depends on which measuring cup is used. So please check which measuring cup you are using at the moment.

When the Thermomix® TM6 measuring cup is inserted in the Thermomix TM6, it fits tightly in the lid. The fact that it is firmly lodged prevents it from falling out when the mixing bowl lid is removed. The measuring cup on the TM6 is designed so that sufficient steam from the mixing bowl can escape at the edges when cooking or simmering.  

However, during the cooking process or when following certain recipes, ingredients can float to the top, become compressed and prevent steam from escaping. 

Consequently, in extremely rare cases, increased pressure can build up in the mixing bowl during cooking or simmering (or heating at temperatures of 95°C / 200°F and above), which can lead to a sudden and uncontrolled spillage of hot food, which in single cases can cause burns.

This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a predecessor model should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, the information will also apply to predecessor models. 

It should be noted in any case that the likelihood of hot food overflowing or erupting is considerably higher if the fill level recommended in the manual and also indicated on the inside of the mixing bowl is exceeded. Even if this situation arises in only a very small number of cases, we regret that it is able to occur at all. 

If you are a Thermomix® TM5 customer, please check:

• which measuring cup model you are using. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a Thermomix® TM5 should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.

Still, as we cannot know if a customer is using a Thermomix® TM5 with which measuring cup model, every customer will see the same adapted recipes and get the corresponding communication on their Thermomix®.

If you are a Thermomix® TM5 customer, please check:

• which measuring cup model you are using. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a Thermomix® TM5  should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.
• For cooking (simmering) at temperatures of 95°C (200°F) or above, the simmering basket should always be used instead of the Thermomix® TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring. 

An update of the Thermomix® TM5 can be done via the Cook-Key®. If you do not have a Cook-Key® please follow these new guidelines, regardless of what is stated in any cookbook/printed recipes/recipe chips and in the instruction manuals.

If you are a Thermomix® TM5 customer, please check:

• which measuring cup model you are using. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a Thermomix® TM5  should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.
• For cooking (simmering) at temperatures of 95°C (200°F) or above, the simmering basket should always be used instead of the Thermomix® TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

• For the Thermomix® TM5 version 2.13, the new Safety Warning Pop-Up appears with the following actions:
  • after a SW update
  •  after Transportation Mode (repair or transfer of the device)
  •  after a device reset

There will be no other warning messages for Thermomix® TM5 customers when doing manual cooking.

Please check which measuring cup model you are using. This situation does not arise if a TM5 measuring cup is used, as the measuring cup for the TM5 sits loosely in the lid of the mixing bowl. Users of a Thermomix® TM5 should check whether they are using a TM6 measuring cup. If a TM6 measuring cup, which fits tightly in the lid, is being used, this information will also apply to predecessor models.

With the software update, all the communication around this matter will be implemented and all affected recipes in Guided Cooking will be updated so that you are actively and visibly informed of their correct use.

What’s more, the software for the Thermomix® TM6 has been modified so that you are also instructed to use the simmering basket instead of the measuring cup when cooking without the use of the Guided Cooking function.

If you are a Thermomix® TM5 customer and only cook with the recipe chips, the recipes on the recipe chips cannot be changed. Therefore, you will not see any changes when you cook from there as this is a closed system.

For users of a Thermomix® TM5 with a Thermomix® TM6 measuring cup, the instructions also apply.

For cooking (simmering) at temperatures of 95°C (200°F) or above, the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and also prevents food spatter from the mixing bowl. This is a simple but necessary measure that will hardly affect the cooking experience – but can prevent this potential problem from occurring.

As part of the continuous development of the Thermomix®, we have already adapted the recipes available in Guided Cooking to reflect this, so that our Thermomix® customers are actively and visibly informed of its correct use. What’s more, the software for the Thermomix® TM6 has been modified so that the user is also instructed to use the simmering basket instead of the measuring cup when cooking without the use of the Guided Cooking function.

The standard measuring cup of the TM6 is the "correct" measuring cup. For cooking (simmering) at temperatures of 95°C (200°F) or above, the simmering basket should always be used instead of the TM6 measuring cup, as the TM6 measuring cup fits tightly in the lid. The simmering basket rests loosely on top, is steam-permeable, and prevents food spatter from the mixing bowl.

The Black Edition is simply a Thermomix® TM6 in another colour and therefore uses the same measuring cup, so the same precautions have to be taken. When cooking (simmering) at temperatures 95°C (200°F) or above, use the simmering basket instead of the TM6's fixed measuring cup. The simmering basket fits loosely, is steam-permeable, and at the same time prevents food from splashing out of the mixing bowl. This is a simple but necessary measure that hardly changes the cooking experience - but eliminates the problem that occurs.

The simmering basket might get hot when being placed on top of the mixing bowl lid. So please make sure that you are using the spatula or oven mittens when removing it from the mixing bowl.